Quarter 1 Training Quiz First Name* First Name* For last-minute illness or other urgent reasons, homecare aides are required to call and notify the supervisor. Notification must take place through one of the following ways:* Send an email a couple of weeks later Call 262-842-2228 (24-hour voicemail available) at least one hour before scheduled work time Tell a friend to call the office Calling is not required What must you do when the client refuses to take their medications?* Force the client to take their medications Leave it for another day Notify your supervisor so that they may contact the closest family member for assistance with this problem None of the above If the homecare aide’s absence is 3 days or longer, the supervisor reserves the right to request that the homecare aide provide evidence (such as a doctor’s note) to support the reason for the absence. The evidence must be presented within one day of returning to work.* True False When can you assist the client with skin care?* Only when skin is unbroken, and when any chronic skin problems are not active Anytime, it’s part of your job You cannot treat wounds or apply prescription medications. A and C In case of an absence, it is the homecare aide’s responsibility to report his/her absence to the supervisor directly.* True False When the client has taken a fall, you must report this to your supervisor.* True False If the homecare aide fails to report for work for 3 consecutive or non-consecutive days within a year without any notification to the supervisor, it is considered a voluntary termination by the homecare aide.* True False You may give your client their medications yourself only if they have been stored in a pill box or are preselected by the client themselves, their family member, or a nurse.* True False When must you call your supervisor during your work shift?* When client suffered a fall When you want to report something about the client that is not an emergency When you feel sick A and C Incidents to be reported to your supervisor include:* Falls Equipment failure affecting the client Accusation of theft or alleged misconduct All of the above What must you do in an emergency?* Call a friend Be calm and wait it out Call 911 Call the client's doctor One of the easiest ways for you to help your client from falling is to remove obstructions from the floor.* True False You may assist your client who uses equipment for transfers, but only when the client is comfortable and knows how to use the equipment, such as their walker, cane, or wheelchair.* True False If the client does not have their medications organized in a pill box, you can open the pill bottles and give it to the client per the instructions on the container.* True False You can assist your client with exercise in the following way:* By not getting involved, it is not your job Imitate the physical therapist and try to do what they do You can encourage a client with exercise, but exercise or physical therapy may NOT be performed by you None of the above When the client does not have their medications organized in a pill box, what is correct:* Call a friend for advice Tell you client not to take any medications The client can take medications on their own with your reminder, but you cannot decide what they must take d. Read the instructions on the pill bottle and give them their medications What are some of the incidents you must report to your supervisor during your shift?* Your client fell but did not require hospitalization Client accused you of stealing their property Client is complaining about the weather A and B When your client has absolutely no food in their refrigerator and no money for groceries, you must:* Try to find a family member Bring groceries from your home Call you supervisor Check back the next time and decide then Each day the homecare aide does not report for a shift and does not call to notify a supervisor is considered a no-call/no-show event.* True False In an immediate emergency you must call 911.* True False How do you notify your supervisor if a serious incident happens while you are working on a weekend and the office is closed?* You call on Monday morning Weekends don’t count, nothing to worry about You report it to the client’s family member You call the supervisor on their cell phone For clients who have Alzheimer’s Disease, good practices when it comes to meals, include:* Serving meals at specific times as much as possible Avoid new routines Respect personal, cultural and religious food preferences All of the above I have completed the Quarter 1, 2023 In-Home Services training requirement and submitted the quiz on the topics of* Homecare Aide Attendance Policy Emergencies & Reporting to Supervisor Personal Care Toileting & Incontinence Bathing & Dressing Client Transfers Turning & Positioning Assisting with Medications Fall Prevention Elderly Transfer from Bed to Chair Family Caregivers: Protect Your Loved Ones from Falling AARP Family Caregiving Guide Nutrition for Seniors Meal Planning Tips for Caregivers Tips to Reduce Sodium Eating Healthy with Alzheimer’s Homecare Aide Attendance Policy - please review and check the follwing:* Homecare aides of Loving Hearts Homecare are expected to arrive at work on time for all scheduled shifts. In case of an absence, It is the homecare aide’s responsibility to report his/her absence to the supervisor directly. Days off for personal errands and routine doctors’ appointments should be scheduled and reported to the supervisor at least one week in advance. For last minute illness or other urgent reasons, homecare aides are required to call at lease one hour before the scheduled work time or as soon as possible before the start of the shift and notify the supervisor. Notification must take place through one of the following ways: 1. Phone call to 262-842-2228 (24-hour voicemail available) or 2. Email to [email protected] If the homecare aide’s absence is 3 days or longer, the supervisor reserves the right to request that the homecare aide provide evidence (such as a doctor’s note) to support the reason for the absence. The evidence must be presented within one day of returning to work. No-Call/No-Show* A no call no show occurs when a homecare aide fails to show up for a scheduled shift and doesn’t call or notify the agency’s supervisor about the absence. Each day the homecare aide does not report for a shift and does not call to notify a supervisor is considered a no-call/no-show event. If the homecare aide fails to report for work for 3 consecutive or non-consecutive days within a year without notification to the supervisor, it is considered a voluntary termination by the homecare aide. If the homecare aide was involved in an emergency, such as an accident, hospitalization, contracting a serious illness or bereavement, the absence will be excused retroactively with a written statement or proof provided by the homecare aide. Homecare Aides Working for Family Members - please review and check the following* If the homecare aide is providing services to a family member client and has not responded (within the same end of business day) to a supervisor calling the family homecare aide (during their work shift) on 3 consecutive workdays, it is considered a voluntary resignation by the homecare aide. A no-call/no-show will result in the disciplinary actions listed below: 1. First no-call/no-show day: Documented verbal warning 2. Second no-call/no-show: Documented 2nd verbal warning 3. Third no-call/no-show: Considered homecare aide voluntary resignation from employment. If the homecare aide was involved in an emergency, such as an accident, hospitalization, contracting a serious illness or bereavement, the absence will be excused retroactively with a written statement or proof provided by the homecare aide. Untitled* I hereby acknowledge that I have access to all the training materials, that I have read the materials and have directed any questions that I might have had to my supervisor, and that I understand all provisions of these training materials. Non-compliant behavior on the above topics can be ground for disciplinary action. TOTAL TRAINING HOURS: 3 Select a date* MM slash DD slash YYYY CommentsThis field is for validation purposes and should be left unchanged. Employee
