Incident Reports

Incident Reports

An incident report is completed to report injuries to either the Homecare Aide, an illness of the client, or a situation that may result in a potential risk.


  • Falls
  • Adverse reactions to foods
  • Burns
  • Skin breakdown
  • Unexplained bleeding
  • Injury of any kind to client, Homecare Aides
  • Damage to property belong to the client
  • Theft or accusation of theft or alleged misconduct by homecare aide
  • Equipment failure affecting client care
  • Client complaints of abuse, neglect, or damage to property
  • Client death

In an emergency involving the client, the Homecare Aide must immediately call 911, then report the illness or injury as soon as possible to the supervisor (both verbally & completing incident form)


Most of us probably assume we know how to make a 911 call. In a high stress situation, calling 911 should be the least stressful lpart of dealing with an emergency. Buth the act of effectively reporting a crisis is not as simple as just ding 9-1-1. So what should you do & say if you ever need to call 911? Consider these tips:

  • Try to remain calm- Take a deep breath when you are speaking to the 911 operator
  • Know your location- If you do call 911 from a cell phone, this is crucial and important. The more accurate and detailed your location report is, the quicker dispatchers can get emergency crews to answer your call. Describing major cross streets and landmarks can help.
  • Be aware of your surroundings- This is not only helpful in determining your location but is crucial in helping you to describe other victims, the suspects, or other details about the scene.
  • Don’t hang up- You may hear clicking, static, or pauses as the call progresses, but this doesn’t mean your call has been dropped.
  • Let the 911 dispatcher guide the conversation- They are trained in this process and know about pertinent details that are usually required in the given situation
  • Follow all directions- Be sure to ask for clarification if you don’t understand, especially if the 911 dispatcher directs you to provide emergency aid CALL: 24 HRS/7 DAYS/WK 262-842-2228